Refund policy
Returns & Refunds Policy
Non-Perishable Products
Non-Perishable items cannot be returned if they are opened. Unless approved by a Customer Service Representative, we do not accept returns based on taste. We accept all unopened Non-perishable items within 30 Days of purchase with a receipt. If you receive a damaged or defective non-perishable item, please contact customer service within 48 hours with the following information:
- Order number of the item
- Date of arrival
- Condition of item at time of arrival with photographic proof
- Detailed explanation of the issue
- Whether you prefer a refund or replacement
Perishable Products
Perishable items cannot be returned or refunded. Unless approved by a Customer Service Representative, we do not accept returns based on taste. If you receive a damaged or defective perishable item, please contact customer service within 24 hours with the following information:
- Order number of the item
- Date of arrival
- Condition of item at time of arrival with photographic proof
- Detailed explanation of the issue
- Whether you prefer a refund or replacement
Refunds (if applicable)
Un-open Non-Perishable products must be returned within 30 days of purchase date. No exceptions. Ship To:
Julian’s Foods, LLC
Attn: Returns
3021 Industry St
Oceanside CA 92054
Note: Return Labels Are Not Provided
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your order will be refunded a pro-rated amount if it is shipped back with less items than purchased.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer service.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:
Julian’s Foods, LLC
Attn: Returns
3021 Industry St
Oceanside CA 92054
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.